3.1 — Selecting the Right Claude Product Feature

CCAO-F Domain 3 · Task 3.1

What You Need to Know

Four ways to handle work. Match feature to the shape of the task, not habit.

Feature	Dominant signal
Ordinary chat	Simple one-off (single question, single draft, analysis of a document attached in the moment)
Projects	Recurring shared context (same background documents, standing preferences, working material across many conversations)
Research	Cited multi-source synthesis (whole-field survey, how-others-do-it brief, audience who will want to see sources)
Artifacts	Work with its own life (significant, self-contained content likely to be edited, iterated on or reused outside the conversation)

Key Selection Rules

• Ordinary chat is the legitimate default more often than enthusiasts admit
• Re-pasting the same context into chat after chat is Project-shaped work done by hand
• Research is not a quality upgrade for ordinary questions answerable from material you already hold
• An artifact is a container for one evolving output; it does not brief new conversations with standing context

Key Concept: Find the dominant signal first, then match it.

Exam Traps

• Treating an artifact as the place to keep standing context for new chats
• Running everything through a Project or Research to maximise quality
• Treating re-pasting the same context into every chat as diligence